Spinita Casino — Privacy Policy

1. Who we are

Spinita Casino operates the online casino experience available at spinitacasinoau.com. This Privacy Policy describes our data practices for players and visitors, including how we collect, use, store, and protect personal information, in accordance with applicable privacy and consumer protection requirements.

2. Personal information we collect

We may collect information you provide directly, information generated when you use our services, and information obtained from third parties in limited circumstances. Examples include:

• Account and identity details: name, email address, date of birth, country of residence, and account credentials.
• Verification and compliance data: documents and information used to verify identity, age, and eligibility.
• Financial information: payment method details, transaction records, and deposit/withdrawal history. We do not store full card numbers when payment providers handle card data.
• Game and activity data: games played, session identifiers, device type, IP address, timestamps, and interaction events.
• Customer support information: messages, dispute details, and correspondence related to account or gameplay.
• Marketing preferences: consent status, subscriptions, and communication preferences.

3. How we use your information

We use personal information for purposes such as:

• Providing and operating the casino, including account access, game access, and player services.
• Processing deposits and withdrawals, reconciling transactions, and managing billing.
• Preventing fraud, money laundering, and other prohibited activities; supporting responsible gaming.
• Ensuring fair play and maintaining system integrity, including analytics and security monitoring.
• Complying with legal obligations, regulatory requirements, and responding to lawful requests.
• Improving our services, detecting issues, and measuring performance.
• Communicating with you about your account, security, and service updates.
• Marketing where permitted, including sending promotional offers based on your preferences and consent.

4. Cookies and similar technologies

Spinita Casino uses cookies and similar technologies to operate the site and improve your experience. Cookies may be used for strictly necessary functions, analytics, personalization, and advertising. You can manage cookies through your browser settings. If you disable certain cookies, some features of the website may not function properly.

We may use session cookies to remember actions within a session and persistent cookies to recognize you when you return. We may also use third-party analytics or advertising technologies, subject to those providers’ own policies.

5. Legal bases for processing

Depending on your location and the applicable legal framework, we process personal data based on one or more of the following grounds: necessity to perform a contract (e.g., providing your casino account and services), legal obligation, legitimate interests (e.g., security, fraud prevention, service improvement), and consent (e.g., certain marketing communications).

6. Sharing with third parties

We may share personal information with selected third parties when necessary to operate Spinita Casino. This can include:

• Payment service providers and processors to handle deposits and withdrawals.
• Verification and compliance partners to support age and identity checks.
• Game and platform partners who deliver games and may require gameplay and device information to run games.
• Analytics, hosting, and IT providers that help us operate, secure, and monitor our systems.
• Customer support providers for ticketing and communication.
• Legal and professional advisers when necessary for compliance and dispute resolution.

We do not sell your personal information. Where required by law, we will ensure appropriate contractual safeguards, including privacy and security obligations.

7. Data security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Measures may include encryption in transit, access controls, secure storage practices, logging, and monitoring. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.

8. Data retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including maintaining your account, resolving disputes, enforcing terms, performing fraud prevention, and meeting legal and regulatory obligations. Retention periods vary by data type.

When data is no longer needed, we take steps to delete, anonymise, or securely dispose of it, unless retention is required by law or necessary for legitimate business purposes.

9. Player rights and choices

You may have rights regarding your personal information, depending on where you live. These may include:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data in certain circumstances.
• Request restriction of processing where applicable.
• Object to certain processing activities, such as marketing.
• Withdraw consent at any time where processing is based on consent.
• Request portability of certain data where required by law.

To exercise your rights, contact us using the details in Section 13. We may need to verify your identity before acting on a request.

10. International transfers

Spinita Casino is operated globally, and your information may be processed and stored in countries other than where you live. These countries may have different data protection laws. We take steps to ensure transfers are handled lawfully, with appropriate safeguards where required by applicable law.

11. Children’s privacy

Spinita Casino is not intended for children. We do not knowingly collect personal information from individuals under the minimum legal age required to participate in online gambling. If you believe a child has provided personal information to us, contact us immediately so we can take appropriate steps.

12. Third-party links

Our site may include links to other websites or services. This Privacy Policy applies only to Spinita Casino. We are not responsible for the privacy practices of third parties.

13. How to contact us

If you have questions about this Privacy Policy, want to request information, or need to raise a privacy concern, contact us through our support channels available on spinitacasinoau.com.

Please include your account email and a brief description of your request so we can respond efficiently. If relevant, mention that your inquiry relates to Spinita Casino privacy and data protection.

Licence information

Spinita Casino operates under licence number GLH-CE58808C6F76A70A.